Operator Profile
SMITH, SUSAN
Individual
NJOHOK
4
Facilities
3.3/5
Avg CMS Rating
-
Community Notes
$3.6M
Total Fines
← All operators3 states
🔍 1 facility under Federal Oversight (SFF)🚨 1 with Abuse Alert
Ownership data from the CMS Provider Data Catalog (All Owners public dataset).
Network Quality (Bed-Weighted Average)
0.36h
RN HOURS
per resident/day
3.121212121212121/5
CMS STARS
CMS overall rating
2.6◆
TRUST INDEX
Placet risk-flag score
24.4%
BOUNCE BACK
30-day readmission
Rating Distribution
5★
0
4★
2
3★
0
2★
1
1★
0
3 of 4 facilities rated
Enforcement History
Deficiency Patterns Across Portfolio
- 357 total citations from CMS inspectionsQuality of Life and Care Deficiencies99 (3 sites)
Resident Assessment and Care Planning Deficiencies87 (3 sites)
Resident Rights Deficiencies39 (3 sites)
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Co-Ownership Network
- other owners who share facilities with this operator👤 KATCHMARK, SHAYNE1 shared
👤 GRANSON, ANGELA
NJ
1 site| Facility | CMS |
|---|---|
| Crystal Lake Healthcare and Rehabilitation |
OH
2 sites| Facility | CMS |
|---|---|
| Crystal Care Center of Mansfie |
OK
1 site| Facility | CMS |
|---|---|
| Emerald Care Center Midwest |
Quality data from CMS. Enforcement data from CMS penalty records. Community notes from social workers on this platform.