Terms of Service

1. Acceptance

By accessing or using the Placet website, mobile experience, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Service. These Terms form a binding agreement between you and Placet.

2. Service Description

Placet is a facility comparison platform that aggregates and displays publicly available data from CMS (Centers for Medicare & Medicaid Services) datasets , including Nursing Home Compare, IRF Compare, Home Health Compare, and Hospice Compare , to help users research post-acute care options.

We facilitate introductions between users and facilities through inquiry forms. These introductions are not referrals, placements, or admissions recommendations. We are not:

• A healthcare provider or medical advisor
• A licensed placement agency or referral service
• An agent of any facility listed on the platform
• A payer, insurer, or financial advisor

3. Data Accuracy

All facility data is sourced from CMS public datasets and updated periodically, but is not guaranteed to be real-time, accurate, or complete. Data may be delayed, incomplete, outdated, or contain errors due to CMS reporting cycles, technical issues, or sync delays. You are solely responsible for independently verifying any information , including bed availability, clinical capabilities, staffing ratios, payer acceptance, ownership, ratings, and program status , before making any placement, clinical, or business decision. Our proprietary scoring and analysis is based on this same public data and reflects our interpretation at the time of calculation.

4. Intellectual Property

The underlying CMS facility data displayed on Placet is public domain. However, our analysis, scoring methodology, quality indices, presentation, and platform design are proprietary to Placet and protected by applicable intellectual property law. You may not reproduce, distribute, or create derivative works from our proprietary content without written permission. The Placet name, logo, and brand elements are trademarks of Placet.

5. User Conduct

You agree not to:

• Scrape, bulk-download, or systematically copy facility data without prior written permission from Placet
• Use automated bots, crawlers, or scripts to access the Service without our express authorization
• Misrepresent your identity, affiliation, or credentials
• Interfere with or disrupt the Service's infrastructure, servers, or networks
• Use the Service in violation of applicable law, professional licensing requirements, or confidentiality obligations
• Submit content that is defamatory, fraudulent, harassing, or in violation of third-party rights

6. User-Submitted Content

When you submit an inquiry, community note, debrief, or other content through the Service, you represent that: (a) you have the right to submit it; (b) it does not contain Protected Health Information (PHI) unless expressly authorized under applicable law; (c) it is accurate to the best of your knowledge; and (d) it does not violate any third-party rights or applicable law. You acknowledge that inquiry content may be forwarded to the relevant facility or operator as part of the facilitated introduction. We may remove or edit any submitted content at our discretion.

6A. Subscriptions, Donations, and Billing

(a) Supporter subscription. Placet offers an optional $9/month supporter subscription. When you subscribe, you authorize Placet to charge your payment method $9.00 USD on a recurring monthly basis, on the day of the month corresponding to your initial purchase, until you cancel.

(b) Automatic renewal. Your subscription renews automatically each month. We do not send a separate renewal notice before each charge.

(c) Cancellation. You may cancel at any time through the Stripe billing portal linked in each payment receipt, or by sending a request through our contact form from the email address associated with your subscription. Cancellation takes effect at the end of the billing period in which it is requested. You retain access through that period.

(d) Refunds. Placet does not pro-rate partial months or refund the unused portion of a billing period. Charges made in error will be refunded upon request within 30 days of the charge. See the Refund and Cancellation Policy for full terms.

(e) Donations. Donations to Placet are voluntary contributions. Placet is not a registered 501(c)(3) organization, and donations are not tax-deductible. Donations are non-refundable except for charges made in error or as required by law.

(f) Payment processor. All payments are processed by Stripe, Inc. You may be subject to Stripe's terms of service in addition to these Terms. Placet does not store or transmit card data directly.

(g) Changes to pricing. Placet may change subscription pricing prospectively. Existing subscribers will be notified at least 30 days in advance by email and may cancel before the new price takes effect.

7. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, UPTIME, OR UNINTERRUPTED AVAILABILITY. WE DO NOT WARRANT THAT FACILITY DATA IS CURRENT, ACCURATE, OR COMPLETE AT ANY GIVEN TIME.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PLACET, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING DAMAGES FOR LOST DATA, LOST REVENUE, MISSED REFERRALS, ADMISSION DENIALS, PLACEMENT FAILURES, OR PATIENT OUTCOMES. IN ANY EVENT, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00).

9. Indemnification

You agree to indemnify, defend, and hold harmless Placet and its personnel from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your submitted content; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.

10. Third-Party Links

The Service may contain links to CMS databases, facility websites, maps, and other third-party services. We do not control and are not responsible for the content, privacy practices, or availability of any third-party site. Links are provided for informational convenience only and do not constitute an endorsement.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in misuse, or posed a risk to the Service or other users. Termination does not limit any other remedies available to us.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law principles. Any litigation arising from these Terms shall be brought exclusively in the state or federal courts of Philadelphia County, Pennsylvania, and you consent to personal jurisdiction in those courts.

13. Dispute Resolution

Before initiating formal legal proceedings, the parties agree to attempt good-faith negotiation for at least 30 days following written notice of the dispute. If the dispute is not resolved through negotiation, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall be conducted in Philadelphia, Pennsylvania, and the arbitrator's decision shall be final and binding. The arbitrator may award any relief that a court could award. Each party shall bear its own attorneys' fees and costs unless the arbitrator determines otherwise.

You waive any right to bring a class action, collective action, or representative proceeding to the extent permitted by applicable law.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

15. Entire Agreement

These Terms, together with our Privacy Policy and Security Policy, constitute the entire agreement between you and Placet regarding your use of the Service and supersede all prior agreements and understandings relating to the same subject matter.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via a banner on the Placet website. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. The updated effective date will be reflected at the top of this page.